FAQs

How can I contact Solvilia?

 

You can email us at support@solvilia.com where our customer service team is ready to assist you with any questions or concerns.

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Do you ship worldwide?

 

Yes, we ship to most countries worldwide.

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Where do you ship from?

 

We ship from multiple warehouses to ensure fast and reliable delivery.

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Can I change or cancel my order?

 

As we aim to process orders quickly to get to you as soon as possible.

  • You can request any changes or cancellations within 12 hours of placing your order
  • After 12 hours any changes or cancellations may not be possible but your order can be returned for a full refund after it is received.

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What payment methods do you accept?

 

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

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When will my order be processed?

  • Processing takes 1–3 business days
  • Orders are shipped the next business day after processing
  • We do not process or ship orders on weekends or public holidays

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How long will it take to receive my order?

 

Due to high demand, orders may take between 2-4 weeks to arrive.

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What if I don't receive my order?

 

If you don't receive your order within 30 days after shipping, you are eligible for a full refund. Contact us at support@solvilia.com for assistance.

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Will I be charged with customs and taxes?

 

The prices displayed on our site are tax-free. However, depending on your country, you may be required to pay customs duties, taxes, or other fees when your order arrives.

  • These fees are determined by your local customs office and are the customer's responsibility.
  • We are not responsible for any delays caused by customs.

For more information, contact your local customs office.

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How do I return an item?

 

To return an item, please email us at support@solvilia.com to request a return. Include your order number and the reason for your return. We'll guide you through the return process.

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What if the item(s) I received are defective, incorrect or damaged?

 

If your order arrives defective, incorrect or damaged:

  • Email us at support@solvilia.com with your order number
  • Include photos of the item(s) and description of the issue.

We will resolve the issue as quickly as possible.

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When will I receive my refund?

 

Refunds will be credited to your original payment method.

  • Credit or Debit card refunds typically take 7-10 business days after the refund item is received or the cancellation is processed.
  • If your refund has not be posted within this timeframe, please contact your card-issuing bank.

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If you have further questions, feel free to email us at info@solvilia.com.